General FAQs

What is CADENSA?

CADENSA is a modern time tracking and project management platform designed for teams of all sizes. Track time, manage projects, generate reports, and invoice clients - all in one place.

Core features:

• Time Tracking - Manual entries or automatic timer
• Reporting - Detailed analytics and insights
• Billing - Hourly, fixed, or mixed rates
• Team Collaboration - Workspaces and roles
• Mobile Apps - iOS and Android (PRO+)
• Integrations - Connect your tools (ENTERPRISE)

---

Who is CADENSA for?

Perfect for:

Freelancers:

• Track time for multiple clients
• Generate professional invoices
• Manage project budgets
• FREE plan available for solo users

Small Teams (2-20 people):

• Collaborate on projects
• Track team time
• Client billing and reporting
• PRO plan (€4.99/month during Early Access; €9.99/month afterwards — per subscription, not per user)

Agencies & Consultancies:

• Multiple workspaces
• Client portals (ENTERPRISE) (Coming Soon)
• Advanced reporting
• Team permissions

Enterprises (50+ users):

• SSO / SAML authentication (Coming Soon)
• Custom integrations
• Dedicated support
• ENTERPRISE plan (custom pricing)

---

How does CADENSA work?

Simple workflow:

1. Create Workspace
 ↓
2. Invite Team Members
 ↓
3. Add Projects & Tasks
 ↓
4. Track Time
 ↓
5. Generate Reports
 ↓
6. Invoice Clients

Example:

Marketing Agency:
• Workspace: "AgencyXYZ"
• Projects: "Client A Website", "Client B Campaign"
• Team: 5 members (designers, developers, PM)
• Track: Daily time entries
• Report: Weekly client reports
• Bill: Monthly invoices

---

What's the difference between FREE, PRO, and ENTERPRISE?

Quick comparison:

Feature	FREE	PRO	ENTERPRISE
Price	€0	€4.99/month (Early Access) · €9.99/month standard	Custom
Users	5	Up to 20	Unlimited
Workspaces	2	10	Unlimited
Time Entries/Month	Unlimited	1,000	Unlimited
Data Retention	30 days	1 year	Forever
Reports	Basic CSV	Advanced + PDF	Custom + API
Mobile Apps
Integrations		Limited	Full API
SSO
Support	Email	Priority Email	Phone + Dedicated

See full comparison: Subscription Plans →

---

Is CADENSA free?

Yes! We offer a generous FREE plan:

FREE Plan includes:

• Up to 5 team members
• 2 workspaces
• 10 projects and 50 tasks per workspace
• Unlimited time entries
• Basic reports (CSV export)
• Email support

Upgrade when you need:

• More members or workspaces → PRO (€4.99/month during Early Access)
• Advanced features → PRO or ENTERPRISE
• No credit card required for FREE plan

Start free: Get Started →

---

How do I get started?

5 steps to get started:

1. Sign up (2 minutes)

1. Visit cadensa.io
2. Click "Get Started Free"
3. Enter email and password
4. Verify email address
5. Account created!

2. Create workspace (1 minute)

1. Choose workspace name: "My Company"
2. Select timezone: Europe/Budapest
3. Click "Create Workspace"

3. Add first project (1 minute)

1. Click "+ New Project"
2. Name: "Client Website"
3. Budget: 40 hours (optional)
4. Click "Create Project"

4. Track time (30 seconds)

Option A: Start timer
1. Click green "Start Timer" button
2. Select project and task
3. Timer running!

Option B: Manual entry
1. Click "+ Add Entry"
2. Enter date, project, task, duration
3. Click "Save"

5. View reports (30 seconds)

1. Navigate to Reports
2. See your tracked time
3. Export or share report

Total time: ~5 minutes to start tracking!

Full guide: Quick Start →

---

Can I try PRO features before paying?

Yes! We offer a 14-day PRO trial:

Trial includes:

• All PRO features unlocked
• Up to 20 users
• Mobile apps access
• Advanced reports
• No credit card required
• Cancel anytime

After trial:

• Continue with PRO (€4.99/month during Early Access; €9.99/month afterwards)
• Downgrade to FREE
• Upgrade to ENTERPRISE

Start trial: Settings → Billing → "Start PRO Trial"

---

Do I need to install anything?

No installation needed!

Web app:

• Works in any browser (Chrome, Firefox, Safari, Edge)
• Fully responsive (desktop, tablet)
• No downloads required
• Access from anywhere: app.cadensa.io

Mobile apps (PRO+):

• iOS app (App Store)
• Android app (Google Play)
• Download optional (web works great on mobile too)

Desktop apps:

• 💻 Coming soon (Windows, macOS, Linux)
• 💻 Web app works perfectly in browser

---

Is my data secure?

Absolutely! Security is our top priority:

Encryption:

• AES-256 encryption at rest
• TLS 1.3 in transit
• Encrypted backups

Infrastructure:

• Hetzner hosting (Germany, EU)
• OVHcloud Managed MongoDB (France, EU)
• Daily automated backups
• 99.9% uptime SLA (ENTERPRISE)

Compliance:

• GDPR compliant
• SOC 2 Type II (not yet certified — on our roadmap)
• ISO 27001 (in progress)

Access control:

• Two-factor authentication (2FA)
• SSO / SAML (ENTERPRISE) (Coming Soon)
• IP allowlisting (ENTERPRISE)
• Audit logs (ENTERPRISE)

More details: Security Settings →

---

Can I export my data?

Yes! Your data is always accessible:

Export options:

Time entries:

• CSV (Excel-compatible)
• JSON (API access)
• PDF reports

Reports:

• PDF (formatted reports)
• CSV (raw data)
• Excel (XLSX format - PRO+)

Full data export (GDPR):

• All time entries
• All projects and tasks
• All workspace data
• User information
• Settings and preferences
• Available in Settings → Profile → Export Data

Export frequency:

• FREE: Manual exports
• PRO: Scheduled exports
• ENTERPRISE: API access for real-time sync

Learn more: Profile Settings →

---

Can I cancel anytime?

Yes! No long-term contracts:

Cancellation:

• Cancel anytime
• No cancellation fees
• No questions asked
• Keep your data

What happens:

Monthly plan:
- Cancel today
- Access until end of billing period
- No further charges
- Downgrade to FREE automatically

Annual plan:
- Cancel today
- Access for remainder of year
- No refund (except 30-day money-back)
- Downgrade to FREE at year end

Data retention after cancellation:

• All data preserved (read-only)
• Can export data for 30 days
• Can reactivate subscription anytime
• Data deleted after 90 days (if requested)

How to cancel: Settings → Billing → "Cancel Subscription"

---

What payment methods do you accept?

We accept:

Credit/Debit Cards:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• JCB

Digital Wallets:

• Apple Pay
• Google Pay

Bank Transfer:

• SEPA Direct Debit (Europe)
• Bank transfer (ENTERPRISE, annual plans)

Payment processing:

• Secure Mollie integration
• PCI DSS Level 1 certified
• 3D Secure authentication
• No card details stored

More info: Payment Methods →

---

Do you offer discounts?

Two, and only two:

Early Access pricing:

• PRO at €4.99/month instead of €9.99 — locked in for as long as the subscription runs
• ENTERPRISE at €12.99/month instead of €29.99

Annual billing:

• Roughly two months free compared with paying monthly

We do not currently run volume, non-profit, educational or startup discount programmes. If you need one, write to us and we will tell you honestly whether we can do it — but there is no published scheme to point at.

Contact: support@cadensa.io

---

Next Steps

• Billing FAQs → - Payment questions
• Features FAQs → - Feature-specific questions
• Troubleshooting → - Common issues
• Data & Security → - Privacy questions

---

Still have questions?

• Email: support@cadensa.io
• In-app feedback: the button in the bottom-right corner of the app
• Documentation: docs.cadensa.io
• Privacy and data subject requests: privacy@cadensa.io